Terms of service

The provider is NORTHLINE DIGITAL j.d.o.o., Milutina Barača 62, 51000 Rijeka, Croatia; OIB 39667300205, MBS 040500516, registered with the Commercial Court in Rijeka, represented by director Ivan Gabriel Šemper (“Northline”, “we”, “us”). Our corporate website is northline-digital.org. Full registration details are on our company information page.

For billing, cancellation and support, contact [email protected]. For legal notices, privacy requests and reports of unlawful content, contact [email protected]. Written notices may also be sent to our registered office.

These terms apply to websites and digital products that identify Northline as the provider and expressly incorporate them. They cover our software, publishing and monetisation tools, subscriptions and related APIs where offered. They do not automatically apply to independent third parties or a separate company merely because we link to it.

A product brand is not a separate contracting party unless the offer expressly identifies another legal entity. The corporate website describes our business; browsing it does not order a paid service. Northline is responsible for the service it sells, even when a payment provider collects the payment.

Before you place an order, the product must identify the service, essential functionality and compatibility requirements, total price and currency, taxes, duration, renewal and cancellation arrangements. You can check and correct your details before confirming a payment obligation. A paid contract is formed when we accept your order by confirmation or by providing the agreed service following successful payment. We provide the contract information and applicable terms in a form you can retain.

Mandatory law prevails. An individually agreed contract, then expressly accepted product or publisher terms, then these general terms apply in that order. Product terms cannot remove mandatory consumer rights. The privacy policy explains processing; accepting a contract is not consent to optional marketing or tracking.

Paid services and publisher participation are intended for people aged at least 18 who have reached legal majority where they live. You must have authority to act for any business you represent. Provide accurate account and billing information and keep your contact email current.

Where guest checkout is available, registration is not required to buy. The checkout email identifies the purchase and is used to verify access and subscription-management requests. Protect your email, sign-in links, passkeys and devices, and tell us promptly if you suspect unauthorised access. You are responsible for your own acts and authorised users; this does not make you automatically liable for fraud or a security failure attributable to us.

We may request proportionate verification for account recovery, disputed transactions or publisher payouts. Never send passwords, complete payment-card details or private authentication keys by email. Account closure can be requested through available account controls or support; we explain the effect on active subscriptions and any records that must be retained.

You must have the rights and permissions needed for the content, links and activity you introduce. These rules also apply to destinations behind a link, redirects and content introduced after initial approval.

• No unlawful, stolen or infringing material; piracy; sexual exploitation; pornographic or sexually explicit content; threats; unlawful discrimination; or material that facilitates violence or serious harm.
• No malware, phishing, scams, impersonation, misleading offers, deceptive billing or circumvention of access controls.
• No bots, fabricated identities, self-dealing, artificial or deceptively incentivised traffic, or manipulation of visits, conversions, payments, referrals or earnings.
• No unauthorised scraping, exploitation, service disruption, resale of access, or disclosure of personal or confidential information without a lawful basis. Statutory rights to interoperability and other mandatory exceptions remain unaffected.
• No use prohibited by applicable sanctions, export controls or payment-network rules. We may restrict access where serving a person or territory would be unlawful or unsupported by the relevant provider.

Publishers must also follow applicable programme and disclosed network rules. Approval of an account or link is not a legal endorsement of its content. Legitimate security reports are welcome at our legal contact; do not access other users’ data or disrupt the service.

What you buy. A paid plan provides the digital access or features actually described in the offer. Keya Premium provides site-wide access across the entire Keya network for the duration of an active subscription, rather than access limited to the locker through which it was purchased. Other products provide the benefits expressly described in their own offers. Payment does not transfer ownership of third-party content or grant rights beyond the relevant licence. The service description and checkout govern the paid benefits included in your plan.

Price and renewal. The checkout specifies what is due now, any introductory period, the recurring amount, frequency and first renewal date. A paid introductory period is not a free trial. By confirming the order, you authorise the disclosed initial and recurring charges until cancellation. Material price changes require advance notice and a practical opportunity to cancel before they take effect; any consent required by law will be obtained. We do not add optional charges without agreement.

Payments. Payments may be processed by Stripe or another provider identified at checkout. Available methods and any issuer-imposed currency-conversion charges depend on the offer and your payment provider. We issue the required purchase confirmation and billing documents. The customer remains entitled to contact Northline about the service.

Delivery. Digital access is supplied electronically after successful payment, or at another clearly agreed time. There is no physical shipment. If access fails, contact support with the checkout email and transaction reference so we can restore it or provide the applicable remedy. Immediate supply does not by itself remove withdrawal rights; section 12 applies.

Failed payments. A failed authorised charge may be retried through the payment provider. We may notify you, request updated payment details and proportionately suspend unpaid access. Cancellation stops future renewals but does not erase a valid amount already owed. These terms create no additional late-payment or administration fee. Any separate lawful fee must be disclosed and expressly agreed in advance; an unsuccessful payment attempt does not itself create an extra debt.

Stopping renewal. Cancel using the product’s subscription controls or contact [email protected] with your checkout email and the relevant service. You do not have to create a publisher account. Cancellation takes effect for future renewals; access normally continues to the end of the paid period. We confirm the cancellation. A timely request will not be treated as late merely because we process it later.

Refunds. Cancellation alone does not automatically refund an already supplied period. This does not limit withdrawal rights, refunds for duplicate or unauthorised charges, or remedies where a service is not supplied or does not conform to the contract. Report a problem with enough information to identify the purchase. We assess it fairly and provide correction, a proportionate price reduction, termination or a refund where required by law. We do not make statutory remedies conditional on a credit, replacement plan or waiver of rights.

Approved refunds go to the original payment method unless another lawful arrangement is agreed. We initiate them without undue delay and within the applicable statutory deadline; bank posting times can differ. No blanket “no refunds after clicking a link” rule applies. Contacting support does not remove your rights to dispute an unauthorised charge with your payment provider.

Publisher access is subject to application, approval and the applicable programme agreement. That agreement must state qualifying transactions, the commission or revenue-share basis, treatment of processing fees, taxes, refunds and disputes, payout thresholds, timing, limits and available payout methods. A trial event is not commissionable merely because it appears in an activity feed. Dashboard estimates do not replace the agreed calculation.

Publishers must provide accurate identity, tax and payout information and distribute only authorised content. No employment, agency, guaranteed audience or guaranteed income is created. Any allocation of invoicing or self-billing responsibilities must be separately agreed and lawful. We may make legally required deductions or disclosures; publishers remain responsible for their own tax obligations.

We may investigate reasonably suspected manipulation, infringement, fraud, duplicate payments or other programme breaches. Holds and adjustments must relate to the affected amounts or a reasonably evidenced exposure, not confiscate unrelated legitimate earnings. We explain the basis and scope unless a legal restriction or a specific security risk prevents disclosure, provide a review contact and release funds when the reason for the hold ends, subject to lawful retention.

Amounts paid by mistake or generated through established fraud, invalid transactions or a contractual reversal may be corrected, reversed or recovered, including amounts already paid out. We provide the calculation and grounds, allow a reasonable opportunity to contest the decision, and apply set-off only where the contract and law permit it. We do not recover more than the justified amount or charge twice for the same loss. A dispute does not automatically establish publisher misconduct.

Serious or repeated breaches may lead to restrictions or termination. We may pursue documented recoverable losses and report suspected criminal conduct to competent authorities. Properly earned, undisputed amounts remain payable under the agreed programme after termination, subject to legitimate adjustments and legal requirements.

Northline or its licensors own the software, design, branding and original materials in our services. We grant you a limited right to use the service for its intended purpose during your agreement. Reproduction, redistribution, commercial exploitation or use of our marks requires permission except where a licence or mandatory law allows it. Open-source components remain subject to their respective licences.

You retain ownership of material you submit. You grant us a non-exclusive licence, limited to operating the service, to store, reproduce technically, display and transmit that material and to let necessary service providers do so on our behalf. The licence does not transfer ownership or authorise unrelated sale of your content. It ends when the relevant material is removed, except for necessary backups, legal evidence and steps needed to complete existing obligations.

Submitting a URL does not grant us ownership of, or rights over, everything on its destination. You are responsible for obtaining the permissions needed for your use of that destination. Report a suspected rights violation under section 10.

We process personal data under the GDPR and applicable Croatian and EU law. Our privacy policy describes the data, purposes, legal bases, recipients, retention criteria and your rights. Separate processing terms are required where a product relationship makes us a processor for a business customer; these general terms are not a substitute for that agreement.

Each business party must safeguard non-public technical, commercial and personal information received through the relationship and use it only for the agreed purpose. This does not prevent a lawful disclosure to advisers, service providers or authorities, reporting wrongdoing, or using information already public or independently obtained. Access should be limited to those who need it and are subject to suitable confidentiality duties.

Publishers and external operators are responsible for content they provide and for the rights to distribute it. A link, integration or payment does not mean Northline endorses that content or owns the destination. External services may have separate terms and privacy practices. We cannot guarantee their future availability, but remain responsible for our own promised service and duties imposed by law.

There is no blanket exemption from liability for unlawful content. Any intermediary protection depends on the actual service and applicable legal conditions. We may review reports, remove or disable unlawful or prohibited links, preserve necessary evidence and cooperate with lawful authority requests. We do not claim a general duty to pre-screen everything; this does not remove specific legal obligations after a valid notice or order.

Report a concern to [email protected] or through our support page. Include the exact URL or identifier, the reason it is unlawful or violates rights, supporting details, your contact information where required, and a statement that the information is accurate to the best of your knowledge. Rights holders should identify the protected work and their authority to act. Do not send illegal imagery as an attachment.

We assess sufficiently precise reports diligently and without arbitrary discrimination. Where required, we acknowledge receipt, explain the decision to affected parties and offer the applicable review or appeal route. You may request human review at the legal contact. False or abusive reports may be restricted without preventing genuine complaints. Statutory remedies, including those under the Digital Services Act where applicable, remain available.

We use reasonable care and skill in providing the agreed service. Maintenance, security incidents and external failures can cause interruptions. We cannot promise uninterrupted operation, a particular business result or permanent availability of an independently operated destination. This does not exclude agreed functionality, mandatory security updates or statutory rights to conforming digital services.

We may proportionately restrict or end access for a material breach, non-payment, a serious security risk or a legal obligation. Where practicable we give reasons, notice and an opportunity to remedy the issue; urgent action may be necessary to prevent harm. You may request review. If we discontinue a prepaid service for reasons not attributable to you, we provide the refund or other remedy required for the unused portion. Closing an account does not automatically forfeit legitimate earnings.

Consumers. Nothing here excludes mandatory warranties or liability that cannot legally be limited. Statutory remedies for non-supply or lack of conformity remain intact.

Business customers only. To the extent permitted by law, no additional implied commercial warranties or guarantee of profit is given. For ordinary negligence, liability for indirect loss and lost profit is excluded and our aggregate liability for the affected service is limited to the greater of fees you paid us or publisher remuneration you earned from us for that service in the 12 months preceding the event. This limitation does not reduce amounts properly owed to you, statutory refunds or liability for intentional misconduct, gross negligence, injury, fraud, mandatory data-protection liability or any liability that cannot lawfully be restricted.

Business third-party claims. A business customer must compensate Northline for reasonable, documented third-party claims and defence costs caused by that customer’s culpable breach, unlawful submitted material or infringement. This does not cover our own fault or matters outside the customer’s responsibility. We notify the customer, allow reasonable participation in the defence and do not agree a settlement imposing an admission or additional obligation on them without consent, not to be unreasonably withheld. This contractual obligation does not apply to consumers.

If EU or applicable local consumer law gives you a right of withdrawal, you normally have 14 days from concluding a distance contract for a service or digital content to withdraw without giving a reason. If required information was not supplied, the period may be extended as provided by law.

Send an unambiguous statement to [email protected] or Northline at the address in section 1 before the deadline. Identify yourself and the contract sufficiently for us to locate it. The optional withdrawal template may be used but is not compulsory. Where the law requires an online withdrawal function, it must be available in the relevant contracting interface during the withdrawal period and provide confirmation on a durable medium. An email template is not a substitute for that function.

Digital content not supplied on a tangible medium. The withdrawal right is lost after supply begins only where all legal conditions are met, including your prior express consent to early supply, acknowledgement that you lose the right and the required contract confirmation. Accepting these terms or simply opening a link does not alone establish those conditions.

Services, including a continuing digital service. Starting performance during the withdrawal period does not automatically remove the right. Where you expressly request early performance and the information requirements are met, a lawful proportionate amount may be due for service supplied before withdrawal. Loss of the right on full performance requires the applicable prior consent and acknowledgement; the existence of a recurring subscription does not by itself establish full performance.

For a valid withdrawal, we refund the payments required by law without undue delay and no later than 14 days after receiving your notice, using the same payment method unless you expressly agree otherwise without extra cost. Any deduction must have a lawful basis. These statutory rights are separate from cancellation of future renewals.

Optional withdrawal statement

To: NORTHLINE DIGITAL j.d.o.o., Milutina Barača 62, 51000 Rijeka, Croatia. Email: [email protected].

I hereby give notice that I withdraw from my contract for the following service:

Service / order reference:
Contract date:
Consumer name:
Consumer address:
Checkout email:
Date of notice:
Signature (only for a paper notice):

Copy this text and complete the relevant details, then send your notice by email or post. Copying or completing this template does not send a request. Using it is optional; any unambiguous withdrawal statement may be used.

We may update these terms for a change in law, security needs or a genuine change to the service. The published version is dated. Material changes affecting an existing agreement are communicated in advance on a durable medium, with an explanation and reasonable opportunity to end the affected service before the change takes effect. We obtain affirmative acceptance where the law or nature of the change requires it; mere website use is not a universal substitute.

We do not retroactively alter an agreed price or remove accrued rights. A modification to a consumer digital service beyond what is needed to maintain conformity requires the conditions set by applicable law, including a valid contractual reason, no additional cost and information about any right to terminate when access or use is adversely affected. An urgent legally required security measure may need faster implementation, with notice as soon as lawful and practicable.

Send a written complaint to [email protected], the legal contact or our registered office. We acknowledge receipt without undue delay and, where Croatian consumer law applies, respond in writing within 15 days, explaining whether we accept the complaint. We retain complaint records as required by law. Please identify the service and relevant transaction; never include complete card details.

Croatian law governs these terms. This choice does not deprive a consumer of mandatory protection under the law that would otherwise apply, including the law of their habitual residence where applicable. Consumers retain their statutory jurisdiction and dispute-resolution rights. For business disputes only, courts with subject-matter jurisdiction in Rijeka have jurisdiction unless mandatory law provides otherwise.

We do not require consumers to waive court access, use private arbitration or give up statutory collective remedies. Any applicable obligation to provide information about a competent alternative dispute-resolution body remains unaffected. Contacting us does not prevent a complaint to a competent consumer or data-protection authority.

Severability. If a provision is invalid or unenforceable, the remainder applies only insofar as the agreement can lawfully continue. Mandatory law replaces an invalid term where appropriate; an unfair consumer term is not rewritten simply to preserve a disadvantage to the consumer.

Assignment. We may transfer a business agreement to an affiliate or successor with notice, provided this does not reduce the counterparty’s rights and the law permits it. A consumer contract is transferred only where lawful, with any necessary consent and without reducing consumer guarantees. You may not transfer a business account without consent, except where law allows it. Use of a subcontractor does not remove our contractual responsibility.

Notices and records. The accepted offer, applicable product terms and these terms form the agreement. Changes and legal notices should be recorded in writing, including an email or another durable electronic form, unless the law requires a different form. This does not invalidate legally effective consumer notices or individually agreed rights. Failure to enforce a right immediately is not a waiver.

After termination. Valid accrued payment obligations, justified publisher adjustments, confidentiality, rights in intellectual property, applicable liability provisions and dispute rights survive only as needed for their purpose. Data retention follows the privacy policy and law; termination creates no licence for unrelated continued use of content.

Language. These terms are provided in English. Mandatory language requirements and consumer rights remain unaffected.